Last updated: 24 October 2026
This policy explains how cancellations, changes and refunds work for flight bookings arranged through Travakart, a brand of Travakart Private Limited (“Travakart”, “we”, “us”).
1. Our role
Travakart provides flight search assistance and booking support. Air tickets are issued by airlines or their authorised distribution partners. Every ticket is governed by the fare rules and conditions of carriage of the operating airline, which are shared with you before you pay.
2. Enquiries are free
Submitting an enquiry or receiving options on WhatsApp is free and creates no obligation. No booking exists until you approve the itinerary and fare, payment is received and a ticket or booking reference is issued.
3. Cancellations by you
To cancel, message us on WhatsApp or email with your booking reference. Refunds depend entirely on the fare rules of your ticket: some fares are fully or partly refundable, others are non-refundable except for applicable airport taxes. We will tell you the refundable amount, if any, before processing the cancellation.
4. Changes
Date, route or name changes are subject to airline rules, availability, airline change fees and any fare difference. We will confirm the total cost before making any change.
5. Service fees
Any Travakart service fee is shown to you before payment. Service fees cover work already performed and are non-refundable once a ticket is issued, unless the cancellation results from our error.
6. Airline cancellations and schedule changes
If an airline cancels or significantly changes your flight, we will help you request a rebooking, travel credit or refund according to the airline’s policy and applicable passenger rights. Amounts are refunded once received from the airline.
7. Refund timelines
We submit eligible refund requests to the airline promptly. Airlines typically take 7–30 working days, sometimes longer, to process refunds. Once received, we credit the refund to your original payment method within 7 working days.
8. No-shows
If you do not board without cancelling in advance, most fares become non-refundable apart from certain taxes, which we can claim on your request where the airline allows.
Contact
Travakart Private Limited
SCO 94, 3 Basement, Swastik Vihar, MDC Sector 5, Panchkula, Haryana, India
Email: mayank2june@gmail.com · WhatsApp: +91 62802 23450