Last updated: 24 October 2026
This Privacy Policy explains how Travakart Private Limited, operating the Travakart brand (“we”, “us”), collects and uses personal data, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. Information we collect
Enquiry form: departure and destination, travel date or flexibility, WhatsApp number and, optionally, your name.
When you book: passenger names, dates of birth, passport or ID details where the airline requires them, contact details and payment confirmation.
Technical data: basic logs such as IP address and browser type, kept by our hosting provider for security.
2. How we use it
To respond to your enquiry, share flight options, make and manage bookings, process changes and refunds, provide customer support and meet legal, tax and airline requirements. We do not sell your personal data.
3. Consent and legal basis
By submitting an enquiry you consent to us contacting you on the number provided, including via WhatsApp, about that enquiry. You can withdraw consent at any time by messaging us; we will then stop contacting you except where we must complete an existing booking or meet legal obligations.
4. Sharing
We share booking details only as needed with airlines and their distribution partners, payment providers, and service providers who run our systems: Supabase (database, hosted in Mumbai, India), Vercel (website hosting) and WhatsApp/Meta (messaging). We may disclose data where required by law.
5. Retention
Enquiries that do not lead to a booking are kept for up to 24 months and then deleted. Booking records are kept as long as required by tax and accounting laws.
6. Security
Data is stored in access-controlled systems; only authorised Travakart staff can view customer records, and connections to our website are encrypted (HTTPS).
7. Your rights
You may request access to, correction of, or deletion of your personal data, and nominate another person to exercise your rights. Email mayank2june@gmail.com and we will respond within a reasonable time.
8. Grievance Officer
Grievance Officer, Travakart Private Limited, SCO 94, 3 Basement, Swastik Vihar, MDC Sector 5, Panchkula, Haryana · mayank2june@gmail.com. If you are not satisfied with our response, you may approach the Data Protection Board of India.
9. Cookies and analytics
The website does not currently use advertising cookies or analytics trackers. If we add analytics, we will update this policy first.
Contact
Travakart Private Limited
SCO 94, 3 Basement, Swastik Vihar, MDC Sector 5, Panchkula, Haryana, India
Email: mayank2june@gmail.com · WhatsApp: +91 62802 23450